Duty Manager

Seamill Hydro Hotel

Full-Time (45 Hours)

We are looking for a well-rounded Duty Manager to support the smooth and efficient operation of Seamill Hydro Hotel. In this role, you will provide exceptional customer service and strong leadership, ensuring a high standard of experience for both guests and colleagues.

Part of the award-winning, family-owned RAD Hotel Group, Seamill Hydro Hotel & Resort offers a dynamic and rewarding work environment. As a member of the Seamill Hydro team, you’ll contribute to delivering exceptional service in a vibrant setting. The resort boasts extensive facilities, including multiple dining options, leisure activities, and event spaces, creating diverse opportunities for professional growth and development. We are seeking individuals who are passionate about hospitality and dedicated to providing memorable guest experiences.

Responsibilities:

• Oversee daily hotel operations, ensuring outstanding guest service and satisfaction.
• Supervise and train staff, fostering a positive and team-oriented work environment.
• Handle guest inquiries and resolve issues promptly to maintain high hospitality standards.
• Work closely with the restaurant team to enhance dining experiences and service quality.
• Support and oversee operations across all departments, including restaurant, conference & banqueting, reception, and other areas as required.
• Communicate effectively with both guests and staff to ensure smooth operations.

What we’re looking for:

• Previous experience in a high-quality hospitality establishment.
• Supervisory or management experience in a similar role.
• A background in restaurant or banqueting (beneficial but not essential).
• Excellent communication and leadership skills.
• A strong motivator with a positive attitude and a customer-focused approach.
• A hands-on leader who leads by example.

What we’ll offer you?

• 4-weekly tips
• Career progression opportunities
• Training and development
• Uniform provided
• Discount across all 9 RAD Hotel Group venues
• Birthday Incentive
• Length of Service Incentive